Global practice manager

• 15 Years as Program Manager, Service Manager as Leader of 250+ employee and coordinates all the activities related with the Service Management. The objective is to achieve the company´s misionthrough the accomplishment of the goals that are stated by improve performance models. Also has to guarantee that the operational level of the area will be high in efficiency and productivity, keeping theContinuous Improvement philosophy, searching always the quality in the customer service to our clients, and above all, Strong client management and team building skills., Ability to work acrossorganizational boundaries to achieve business results. Excellent history of executing and delivering IT Service solutions. Six Sigma, Black Belt, Strong business Skills negotiation, Energized people, Ahigh level of energy, Empathy, Execution on time, Listening, Positive attitude, Flexibility, Creativity.
•4 Years as Leader of 60+ employee IT Company, Good understanding of the software developmentlife cycle and project management methodology (PMP), Extensive interpersonal, written/verbal communication, organizational, and leadership skills. Substantial knowledge of current business function andinformation technologies. Proven experience in business planning, resource allocation and project management. Demonstrated ability to select, evaluate, develop and assign employees.Specialties:negotiation, Competitive analysis, financing, cost reduction, trasition, planning, Quality, BPMS Coahing and mentoring using Six Sigma, a primary tool for Process Performance Improvement

GlobalPractice Manager at Softtek [ Edit ]
Privately Held ; Information Technology and Services industry
2003 – Present  (7 years)
Methodology & Best Practices keeper for an offering / Practice
Defineglobal best practices for an offering / practice
Coordinate improvements at Softtek Region level
Develop New Practice Mgrs
Manage practice knowledge at global level
Implement offerings / practices...